Warranty Terms & Conditions

  • The Australian Consumer Law (ACL) provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Your goods may contain warranty documents on or inside the product packaging provided by the manufacturer of the goods. PLEASE ENSURE YOU COMPLETE AND RETURN ALL WARRANTY DOCUMENTATION TO THE MANUFACTUER.
  • Subject to the terms and conditions of this warranty, where your goods are defective within 12 months of your purchase, the Warrantor agrees to repair the goods, provide you with a replacement or provide you with store credit or a refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).
  • The applicable warranty period (12 months) commences on the date that the product is delivered to your nominated delivery address. Where no proof of delivery is available, the applicable warranty period will commence 3 days from the date the goods are dispatched to you.
  • In the event you need to contact us, please email us at sales@d2uonlineshopper.com.
  • In order to make a claim, your email MUST provide:
    • details of the defect or damage in relation to which you are making a claim under the warranty;
    • photographic or video evidence of the defect or damage, INC external packaging and shipping label where applicable;
    • your invoice (including order number) and any other proof of purchase; and
    • any other details we may need to process your claim.
  • If you are entitled to make a claim under this warranty, we will provide you with instructions as to how the goods may be returned to us at our expense (either you will be reimbursed for standard postage or, for larger items, we will organise a courier to retrieve the items). Unless otherwise provided by law, you will bear any other costs incurred in making a claim under this warranty.
  • Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
  • If your item has been damaged in transit, please be advised that we will liase with the relevant Freight Carrier in the 1st instance in order to determine whether the damage was a result of improper packaging by the Manufacturer or as a result of improper handling by the Freight Carrier. This may add a few extra days to resolving your issue as the Freight Carrier conducts its investigations. This does not affect the outcome for you (being replacement or refund) but it does affect who receives the bill for our re imbursement.
  • We reserve the right to determine which repair centre is the appropriate service location in each case.
  • You must comply with all return instructions provided to you via your registered email address when making a claim under this warranty.
  • We cannot accept returns that have not been authorised through the process outlined in these terms and conditions.
  • If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received.
  • Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
    • where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
    • where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
    • where damage results from any third party software or hardware not provided by us;
    • where items are lost or stolen; and
    • in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use.
  • Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.
  • In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law (including the Australian Consumer Law), we will not be liable for any loss or damage to the software or data, however arising.
  • You should maintain a backup of all software and data stored on your devices. If you return media (such as a hard disc drive), whether separately or as a part of a larger electronic or computing product, to us for any reason, including for replacement or repair, we will not be responsible for any software or data stored on the media. We make no representation that we will be able to repair or replace any product without risk to or loss of the software or data.
  • Refunds for defective or damaged goods will be provided using the original payment method you used for your purchase. If your original payment method was a Store Credit, a refund in the form of a Store Credit will be issued to the account used to purchase the goods