Shipping Policy
d2uonlineshopper.com ships orders from warehouses located in Australia, The United States, Europe and throughout Asia. Product listings may contain a selectable variant for each warehouse that that item is available from. Please select a warehouse that is relevant to your location.
- For orders originating from Australian Warehouses our preferred shipping Partners are Australia Post, Aramex & Toll. However, from time to time and depending upon final delivery location, a freight carrier other than listed above may be used.
- For orders originating from United States Warehouses our preferred shipping Partners are UPS, DHL and Fedex. However, from time to time and depending upon final delivery location, a freight carrier other than listed above may be used.
- For orders originating from European Warehouses our preferred shipping Partners are DHL, Fedex and a variety of European Postal Services. However, from time to time and depending upon final delivery location, a freight carrier other than listed above may be used.
- For orders originating from Asian Warehouses our preferred shipping Partners are Cainaio, DHL and Fedex. It is specifically noted though that orders shipped from Asian Warehouses via Cainaio will be handed to the relevant Postal Service for “final mile” delivery. This may involve a change of tracking information at that stage. However, from time to time and depending upon final delivery location, a freight carrier other than listed above may be used.
Regardless of your nominated warehouse at time of purchase, you agree that d2uonlineshopper.com can substitute shipping your order from a different warehouse if your purchased item cannot be shipped from the warehouse you nominated at time of purchase. Ie item has gone out of stock at Warehouse A but is available from Warehouse B.
Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email or SMS.
Estimated delivery dates provided by us are based upon information provided by the relevant freight carrier and are NOT a guarantee of actual delivery times or dates.
We will use our best endeavours to meet estimated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard post).
Regardless of point of origin, ALL orders shipped by D2uonlineshopper.com receive relevant tracking information which will be supplied to via email or SMS updates.
D2uonlineshopper.com provides website links in our store for you to track your order. However, these updates are NOT provided by us but rather are provided solely by the relevant freight carrier using 3rd integrations to our website. D2uonlineshopper.com accepts not liability for the accuracy of tracking information or updates provided to it by the relevant freight carriers.
From time to time during the delivery process, you will receive shipping updates via email or SMS from us. These notification updates are triggered by information as provided by the relevant Freight Carrier for your order.
A signature may be required for the delivery of some orders. You are responsible for ensuring you are able to accept delivery. D2uonlineshopper.com will NOT be responsible:
- for late delivery where attempted delivery has occurred on or before the estimated delivery time-frames;
- for lost or missing parcels that have been signed for at your selected delivery address (regardless of whether or not you have personally accepted delivery); or
- for lost or missing parcels left at your chosen location where you have expressly given authority to leave with the item's carrier.